Refund policy

30-Day Return Window

Customers may request a return or refund within 30 days of the delivery date via email: vesternastudios@gmail.com. After this period, we unfortunately cannot accept any return or refund requests.

 

Return Requirements

To be eligible for a return or refund, the following conditions must be met:

1. The item must be unused, unwashed, and in the same condition that it was received.

2.  All original tags and packaging must be included.

3. The customer must provide the original item(s)

4. Proof of purchase or receipt

5. The original shipping packaging (if possible)

6. Coverage for return shipping costs, including any tracking or insurance if needed

Customer Responsibility

All return-related costs and materials are the customer’s responsibility. This includes:

Paying for shipping costs when returning the item(s)

Providing packaging and labels for the return

Ensuring the returned item is securely packaged to prevent damage during transit

We recommend using a trackable shipping service or purchasing shipping insurance. Vesterna Studios is not liable for returns lost or damaged in transit.

Refund Process

Once your return is received and inspected, we will notify you via email about the status of your refund. If approved:

A refund will be issued to your original payment method within 5–10 business days

Shipping fees from the original order are non-refundable

 

Non-Returnable Items

1. The following items are not eligible for return:

2. Sale or clearance items

3. Incorrect items

4. Packages refused by customs, duties or import taxes

5. Custom or personalized products

6. Gift cards

7. Worn or damaged merchandise (Including washed apparel)

For assistance with your return, contact us at [vesternastudios@gmail.com]

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items cont'd..

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Updates to This Policy

We may revise this policy to reflect evolving values or community feedback. Continued use of our site or purchase of our products implies agreement with the latest version.